Privacy policy

At HELLOSMART, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit or shop on our website hellosmart.mv

1. Information We Collect

  • Personal Information: Name, email, address, phone number, and order history.
  • Device Data: IP address, browser type, and cookies.
  • Usage Data: Pages viewed and interactions with our site.

We do not collect your card details. Your card payment will be securely processed through Bank of Maldives Payment Gateway

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, manage, and deliver your orders.
  • To communicate with you and provide customer support.
  • To improve your shopping experience and our website's functionality.
  • To send promotional offers (only with your explicit consent).
  • To prevent fraud and ensure the security of your transactions.

3. Sharing Your Information

We share your data with:

  • Trusted third-party service providers who assist us in operating our website, conducting our business, and serving you, such as payment processors and shipping companies. These partners are contractually obligated to keep your information confidential and secure.
  • Legal and Governmental Authorities only when required to do so by law or to protect our rights, your safety, and the safety of others.

 

4. Data Security and Protection of Cardholder Information

We implement a variety of security measures designed to maintain the safety of your personal information, with a specific focus on protecting your payment card details.

  • SSL Encryption: All sensitive information, including credit card data, is transmitted via Secure Socket Layer (SSL) technology. This encrypts information you input on our site, ensuring it is transmitted securely to our payment gateway.
  • PCI-DSS Compliance: Our payment processing partner is certified under the Payment Card Industry Data Security Standards (PCI-DSS). This means your financial data is handled using industry-standard encryption and security protocols.
  • No Card Storage: We do not store any of your card details on our servers. Your card payment will be securely processed through Bank of Maldives Payment Gateway.

5. Cookies

We use cookies to improve site functionality, analyze site usage, and provide personalized ads. You can adjust cookie settings in your browser.

6. Your Rights

You can access, update, or delete your personal data by contacting us at sales@hellosmart.mv.

7. Recommendation to Cardholders

We strongly recommend that you retain a copy of your transaction records (order confirmations) and this Privacy Policy, along with our Terms and Conditions and Shipping Policy, for your future reference.

8. Contact Us

For any questions or concerns regarding this privacy policy or your data, please contact us:

  • Phone: (+960) 737-0797
  • Email: sales@hellosmart.mv
  • Viber: 7370797

By using our website, you consent to this Privacy Policy.